67ace Privacy Policy

Section 1

Introduction & Scope

This Privacy Policy ("Policy") applies to all users of the 67ace platform. By using 67ace's website, mobile version, and related services (collectively, the "Platform"), you consent to the terms described in this Policy.

We believe that protecting the privacy of users' information is a fundamental responsibility. To that end, 67ace uses strict security measures and modern SSL encryption technology to keep every transaction and piece of personal information secure.

This Policy has been drafted in accordance with the applicable laws and regulations of Bangladesh. 67ace is committed to processing information in a fair and transparent manner at all times.

Section 2

What Information We Collect

We collect the following types of information to provide services on the 67ace platform. The purpose of each category of information is clearly described below.

2.1 Information You Provide Directly

When you open an account on 67ace or use any service, the information you voluntarily provide:

• Full name and date of birth (for age verification — services are available only to those aged 21 or above)
• Valid mobile number (linked to a bKash, Nagad, or Rocket account)
• Email address (optional, for communication purposes)
• Identity document details (National ID card or passport — for identity verification where required)
• Transaction details (deposit and withdrawal amounts, methods, and timestamps)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Time spent on the platform and pages visited
• Gaming history and preference data (for service improvement purposes)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may sometimes receive information from payment processors or identity verification service providers. This Policy applies equally to the use of such information.

Section 3

Purpose of Using Information

67ace uses collected information only for specific, clear, and lawful purposes. We never use your information for unnecessary purposes.

3.1 Operating and Delivering Services

• Creating, verifying, and managing accounts
• Processing financial transactions (deposits and withdrawals via bKash, Nagad, and Rocket)
• Smooth operation of gaming and betting services
• Crediting bonuses and rewards to user accounts

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access and fraud
• Complying with anti-money laundering regulations
• Implementing age verification and responsible gaming policies
• Ensuring platform integrity and fair play

3.3 Communication and Customer Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing users about changes to services

3.4 Service Improvement

• Identifying and resolving platform issues
• Analyzing and improving user experience
• Planning new games and services
• Monitoring technical performance

Section 4

Policy on Disclosing and Sharing Information

67ace never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket) and technical services. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed to fulfill legal obligations in response to a valid order or directive from a court or competent authority in Bangladesh. In such cases, we are required to follow the direction of the law.

4.3 Fraud Prevention

In the investigation of serious fraud, deception, or money laundering, relevant information may be shared at the request of the appropriate authorities.

Section 5

Data Security Measures

To protect your information at 67ace, we maintain industry-standard technical and organizational measures.

5.1 Technical Security

• SSL Encryption: All communication on the platform is secured with 256-bit SSL/TLS encryption, keeping your personal and financial information out of reach of third parties.
• Secure Servers: Our servers are operated in secure data centers and undergo regular security reviews.
• Two-Factor Authentication: An additional layer of security is maintained for account access.
• Regular Security Testing: Penetration testing is conducted regularly to identify and address vulnerabilities.

5.2 Organizational Security

• Only authorized staff can access user information
• All staff have signed confidentiality agreements and are trained accordingly
• Complete logs of data access are maintained and monitored
• Regular security training and awareness programs are conducted

While we strive to ensure the highest level of security, no internet-based system is 100% impenetrable. We therefore ask that you keep your account password private and avoid logging in from unsecured devices.

Section 6

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 67ace platform to help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform (login sessions, security tokens). Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences and settings (language selection, theme preferences).
• Analytical Cookies: Collect usage statistics about the platform to help improve service quality.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

Section 7

Your Rights and Choices

As a user of 67ace, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can request a copy of the information stored about you at any time. This request can be made by contacting the support team.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request a correction. Keeping information accurate is important for maintaining service quality.

7.3 Right to Close Your Account

If you wish to close your account, please contact our support team. After account closure, some information will be retained for a specified period to meet legal or regulatory requirements.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional messages at any time. However, important service-related notifications (transaction confirmations, security alerts) will always be sent.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact our customer support team at: [email protected] or via 24/7 live chat. We will process your request with the greatest care and as promptly as possible.

Section 8

Data Retention Period

67ace retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All information is retained for as long as the account remains active.
• Transaction Records: Financial information is retained for a specified period in accordance with applicable legal and regulatory requirements.
• After Account Closure: Some information is kept for a defined period to fulfill legal obligations.
• Inactive Accounts: For accounts that have been inactive for an extended period, we periodically review the data.

Once the data retention period ends, information is securely deleted or anonymized.

Section 9

Protection of Minors

67ace's services are for those aged 21 or above only. We never knowingly collect or process information from anyone under the age of 21.

Age verification is an essential part of our registration process. We make no exceptions on this matter.

Section 10

Third-Party Services

67ace uses some third-party services to operate the platform, particularly for payment processing. These third parties have their own privacy policies, which apply to their respective platforms.

• bKash: Mobile financial service providers, including Dutch-Bangla Bank's mobile banking Rocket, follow their own privacy policies.
• Game Providers: Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may collect certain technical data within their software.

We are not responsible for the data collection practices of these third parties. However, we ensure that our partners adhere to the best security standards in the industry.

Section 11

Policy Changes & Updates

67ace may update this privacy policy when necessary. In the event of changes:

• The updated version will be published on this page.
• A notification will be sent to your account for important changes.
• Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.
• If you do not agree to the changes, you have the right to close your account.

We recommend that you review this policy regularly to stay informed about the latest information.

Section 12

Contact & Complaints

If you have any questions, comments or complaints about this privacy policy, please contact us:

Our customer service team is able to provide support in both Bengali and English. For privacy-related complaints, we will try to respond as quickly as possible.

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This privacy policy should be read together with the 67ace platform's Terms & Conditions and Responsible Gaming Policy. Together, these documents provide a complete picture of your rights and our obligations.